I just a lost an hour of my life lol....
Thank you Tim.
What do you mean by explain the payout? Do you want to know how much would you win?
I see that it is a win and the amount that you earned is $177.
Avril
- 4:59 PM
The bet was Top 5 Jordan Spieth. Spieth Henley and Reed finished 4,5,6 so some type of dead heat rule was applied. The payout was supposed to be 177 and I only received 101.
You
- 4:59 PM
In this case, In the event of a tie where 2 or more competitors are offered in one betting option, the dead heat rule applies. Please click
HERE to see how the payout works.
Is there anything else I can help you with?
Avril
- 5:04 PM
I did read the rules before asking but the math doesn't work out properly. I.e. stake of 50 +payout of 177= 222. 222 is then divided by the number of ties in this case either 2 or 3. If you divide by 3 the number is 74 and if divide by 2 the number is 111 and I received 101. Somehting is not correct.
You
- 5:05 PM
Please allow me one moment to check with the team in charge.
Avril
- 5:05 PM
Thanks you
You
- 5:06 PM
Thank you for holding.
Sir, in this case you do not have to count the risk amount that is why the math is not giving you the number.
Avril
- 5:09 PM
101.34/177 is 57.25 percent of the payout at 50/177 the numbers do not make sense.
You
- 5:10 PM
I am double checking with the team in charge, one moment please.
Avril
- 5:11 PM
Ok thank you
You
- 5:11 PM
Ok thank you
You
- 5:11 PM
My apologies for the slight delay. I will be with you shortly.
Avril
- 5:14 PM
Ok
You
- 5:15 PM
I am still working on your request, I will be back as soon as possible.
Avril
- 5:17 PM
ok
You
- 5:18 PM
I appreciate your understanding, I'll be right back.
Thank you for your patience. Please allow me a few minutes and I will be back with you shortly.
Avril
- 5:22 PM
I am still checking with our team, thank you for your patience.
Avril
- 5:26 PM
ok
how much longer do you anticipate?
You
- 5:27 PM
You are now connected to Barto.
Info
- 5:28 PM
Hello Tim!
This is Barto, Avril had some technical issues but I will be helping you out.
She explained me all your situations so no worries, you do not have to explain all the situation again
Barto
- 5:28 PM
Ok
You
- 5:29 PM
My apologies for the delay, let me explain you the situation a bit so you can understand why it is taking this long
Barto
- 5:33 PM
could you em me an answer when you have it?
You
- 5:34 PM
This is the fornula we used to get the payout on a dead heat rule
the payout will be the total bet amount (stake plus win) divided by the number of players tied, minus the stake.
Stake: 50
Win amount: 177
And your competitor tied with 3 other competitors so the amount we are getting is actually lower
Barto
- 5:36 PM
I understand that and have written that above. Spieth tied with two others at 4,5,6 place. The bet was Top 5. If you take the stake 50 plus payout of 177 it totals 222. 222/3 =74 and 222/2 =111. My payout was 101.34 so something is not correct. I do not understand the math.
And evidently no one can explain the discrepancy?
I received 57.25% of the payout and the numbers make no sense.
Actually you could look at it and say they all tied for 4th and I should get the complete payout?
Its not a lot of money but it should be explained properly?
If you can't explain it I understand, but I have invested almost an hour trying to get an answer.
You
- 5:43 PM
I see he tied with Patrick Reed and Russell Henley. So
50 + 177 = 227
227/3 = 75
75 - 50 = 25.66
We are confirming if this was a glich or similar
The payout should had been 25.66
Currently we are working on it, but while I do that I am not sure if the maths are clear now
Barto
- 5:45 PM
Ok Barto I have to go now, I appreciate you trying but I am still confused
You
- 5:45 PM
You can always saved that formula, that is the official formula we used on this situations in addition of that you can click on this link
https://get.bookmaker.help/hc/en-us/articles/360031941652-Golf-dead-heat-rule
I would be really helpful for you
it*
Is there anything else I can assist you with today?
Barto
- 5:49 PM
If that’s all for now, remember you can always visit our ‘Help Center’ at:
https://get.bookmaker.help/hc/en-us
Or feel free to contact us again via chat.
If you need anything in the future, do not hesitate to ask for me, my name is Barto
In order to improve our service, kindly fill out the following post-chat survey.
Thank you for choosing bookmaker.eu
5:53 PM
Barto
- 5:53 PM
Conversation closed by the agent - Now
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