Just talked to the Manager "Wally" on the phone.
He basically repeated the same song and dance from his e-mails yesterday, and I told him the same thing.
He even had the gall to send me this e-mail:
You are right but we do not intentionally take advantage of oor players and we expect the same respect in return. Errors will be made and the majority of our customers will tell us we made a mistake instead of betting it.
Wally
He said the linesmaker is in New York, and they correspond given e-mails and IMs. He said he had no idea why he assumed that they played 12 games. He said it was an "obvious line error" because other places have a different number. I said that this goes way beyond a simple mistake into laziness, bad research, and incompetence and he is taking all responsibility away from the linesmakers.
He also said it was an obvious error because soon after it was posted, a person e-mailed him saying that it was incorrect (then why was it up for 2.5 fucking hours?). I said what would have happened if a user didn't notify him of the error - he said "I don't know, but it would have eventually been caught." What the hell does that mean?
He said that if it happens in the future, the same thing will happen.
Needless to say, I'm taking my business elsewhere and encouraging everyone I talk to do the same.